Return & Refund Policy

At Albela Mobile Shop, we strive to maintain transparency and fairness in all transactions. Please carefully review our return and refund policy outlined below:

Return Policy 1. No Returns Allowed: – Products once sold are considered final and cannot be returned under any circumstances. – Customers are encouraged to carefully inspect and confirm their purchase before finalizing the transaction. 2. Exclusions: – This policy applies to all products sold in-store or online. – Defective or damaged items are covered under the manufacturer’s warranty, not by the store’s policy.

Refund Policy 1. Refunds Due to Overpayment: – Refunds will only be processed if a payment has been collected multiple times for the same invoice or exceeds the invoiced amount. – Customers must provide proof of the overpayment (e.g., transaction receipts or bank statements). 2. Eligibility Criteria for Refunds: – Overpayment must be reported within 15 days from the date of the transaction. – Refund requests should include the original invoice and valid identification for verification purposes. 3. Refund Processing Time: – Approved refunds will be processed within 7-10 business days after verification. – Refunds will be issued via the original payment method or through store credit, as preferred by the customer.

General Terms 1. This policy does not apply to disputes regarding the quality or functionality of the product; such issues should be resolved with the product manufacturer. 2. The store reserves the right to deny refund claims if the provided documents are insufficient or the request is deemed fraudulent. For any questions regarding this policy, please contact our customer support team at albelashop@gmail.com. We appreciate your understanding and cooperation.